Frequently Asked Questions

Find answers to commonly asked questions

If you don’t find the answer to your question here, we encourage you to contact our support team.

General Questions

What services does Olex Digital offer?

Olex Digital is a full-service digital agency specializing in custom website design and development, website maintenance, graphic design (including logos, branding, and print materials), and digital consulting. We also offer specialized solutions for government, security, and mission-driven organizations.

Do you offer unlimited revisions?

Yes! Unlike other agencies, we don’t put a limit on the amount of times you can revise what you are paying for. We are not happy until you are!

How do I get started working with Olex Digital?

Getting started is simple. Just reach out to us through our website’s contact form or request a free estimate. We’ll schedule an initial consultation to understand your needs, answer any questions, and create a tailored plan that aligns with your goals.

Do you work with businesses of all sizes and industries?

Yes, we work with a wide range of clients — from small businesses to government organizations. We do not deny service based on size or industry. However, for custom website projects, we do have a minimum project price based on the service scope. Custom website builds require a minimum investment of $1,000. For other services such as graphic design or website modifications, there are no set minimums; these are billed at either a fixed price or hourly rate, depending on the project. Our solutions are always customized to meet your unique goals and budget.

What makes Olex Digital different from other digital agencies?

At Olex Digital, we focus on building long-lasting relationships with our clients by delivering high-quality, reliable work that provides exceptional value. As a full-service graphic design and website agency, we handle everything in-house — from custom website development and graphic design to ongoing maintenance — ensuring consistent branding, optimized visuals, and streamlined communication across every project.

What truly sets us apart is our dedication to service and support. Each client receives access to a personalized portal, offering convenient access to project details, resources, and updates. We also specialize in serving government and security organizations, delivering tailored solutions that meet the unique demands of these critical sectors. With Olex Digital, clients benefit from a unified, professional experience that keeps their brand looking its best and their digital presence performing at its peak.

Do you offer consultations before starting a project?

Yes, we offer free initial consultations to discuss your needs, goals, and options. It’s an opportunity to ask questions, understand our process, and see if we’re the right fit for your project — no pressure, no obligation.

Website Questions

What types of websites do you design and build?

We design and build a wide range of websites tailored to each client’s goals, including business websites, eCommerce stores, portfolio sites, landing pages, online forums, and custom platforms. Whether you need a simple online presence or a complex, dynamic site, we deliver a solution that aligns with your brand and objectives.

What is the hourly rate for hiring a developer?

We bill our clients $75/hour billed in 15-minute increments with a minimum service fee of $18.75. We also will quote for project pricing for larger requests. Depending on your maintenance plan, if a modification takes less than 10-minutes, it is completely free.

How much does a custom website typically cost?

Custom websites start at $1,000 but pricing varies depending on the size, features, and complexity of the project. We offer flexible packages to fit different budgets, and every proposal is customized to meet your specific needs. We focus on delivering excellent value — combining high-quality design and functionality at a fair, transparent rate.

How long does it take to complete a website project?

Most website projects are completed within 2 to 6 weeks, depending on the scope and responsiveness during the collaboration. More complex or larger sites may take longer, but we always provide a clear timeline at the start and keep you updated throughout the process.

Do I need to provide content and images for the website?

We encourage you to provide your own content and images, but if needed, we can assist with professional copywriting, stock photography & videography, and custom graphics. We work closely with you to ensure the content accurately reflects your brand and communicates your message clearly.

Will my website be mobile-friendly and responsive?

Absolutely. Every website we build is fully responsive and optimized for mobile devices. We ensure your site looks great and functions perfectly on smartphones, tablets, and desktops, providing a seamless user experience across all devices.

Maintenance Questions

What is included in your website maintenance plans?

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How often do you update client websites?

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Do you offer emergency support if my website goes down?

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Can I request regular content updates as part of maintenance?

Absolutely. We typically modify websites at our hourly rate, however some plans include labor hours. Our more advanced maintenance plans and our Government plan include a set number of website labor hours per month. This can include updating text, images, blog posts, or adding new pages. We also offer custom plans if you need more frequent updates.

Do you maintain websites that were built by another company?

Yes, we can take over maintenance for websites built elsewhere. Before starting, we’ll perform a site audit to ensure we understand its structure, identify any existing issues, and make sure we can provide the support you need moving forward.

Graphic Design Questions

What graphic design services do you offer?

We offer a wide range of graphic design services, including logo design, business cards, flyers, social media graphics, infographics, brand identity packages, and more. Whether you need one-time design support or ongoing creative services, we’ve got you covered.

Can I hire you to create a logo and branding for my business?

Yes, we specialize in creating custom logos and full branding packages. We work closely with you to develop a visual identity that reflects your mission, appeals to your target audience, and sets your business apart. You will receive your own client portal which provides you with forever storage of your assets in case you ever lose them.

Do you provide print-ready files for business cards and flyers?

Yes, we can refresh or fully redesign your current brand assets to modernize your look or align better with your current goals. Whether it’s updating your logo, refining your color palette, or improving visual consistency, we tailor the redesign to fit your brand evolution.

Can you help redesign my existing brand assets?

What is the process for creating a custom infographic?

We begin by understanding the message you want to convey and gathering any relevant data or content. From there, we design a visually engaging infographic that is clear, informative, and aligned with your branding. We include opportunities for feedback and revisions to ensure it meets your expectations.

Frequently Asked Questions

Find answers to commonly asked questions

General Questions

Website Questions

Maintenance Questions

Graphic Design Questions

Professional, High Functioning Websites and Graphic Design

Website Services

Graphic Design Services

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